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This store has earned the following certifications.
Knives / Matsato Kitchen Knives
MUST-HAVE CHEF'S KNIFE FOR EVERY KITCHEN: Whether you're a home cook or a top chef, every kitchen needs a NWESTUN chef's knife. This small, strong, and durable knife can help you improve your cooking techniques.
PORTABLE AND DURABLE: Our carbon steel professional outdoor chef knife comes with a protective sheath that allows you to wear it on your belt. It also includes a camping knife sharpener, perfect for hunting, camping, and outdoor survival use.
ERGONOMIC AND COMFORTABLE: The NWESTUN Japanese knife features an Ergonomic & Comfortable design handle made of high-quality rosewood. You won't feel tired after using it for a long time.
SHARP AND DURABLE BLADE: Our chef knife boasts a premium crafted blade made from stainless steel. The sharp knife stays sharp and doesn't chip, ensuring you always have access to a sharp blade when you need it. It also resists oxidization.
SATISFACTION GUARANTEE: We're confident in the quality of our knife. If you have any questions or concerns, please don't hesitate to contact us. We'll respond within 24 hours.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).